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Usage Terms & Privacy Policy

TERMS OF SERVICE

1. Service

Dr. Shailendra Kumar Saxena PT offers remote physiotherapy consultations via Google Meet or Zoom. This is not an emergency service. If you are in a medical emergency, call 112 or go to your nearest hospital.

2. Who Can Book

You must be 18 or older to book independently. Patients under 18 require a parent or guardian to complete the booking.

3. Appointments & Payments

Your appointment is confirmed only once payment via UPI is verified and the booking status changes to Confirmed. A booking reference will be emailed to you.

4. Cancellations & Refunds

Cancellations with 2+ hours' notice are eligible for a full refund, processed within 48 hours. Late cancellations (under 2 hours) or no-shows are non-refundable. Bundle and coupon bookings are non-cancellable.

5. Governing Law

These Terms are governed by Indian law.


PRIVACY — DPDP ACT 2023

Your Data

We collect your name, age, gender, contact details, health information, and UPI payment references solely to deliver your care and meet legal obligations. Your data is stored securely and never shared with third parties without your consent.

Your Rights

You may request access to, correction of, or deletion of your personal data at any time by submitting a concern below or emailing us directly. Data deletion requests are processed within 30 days.


Grievance Redressal

If you have a concern about your data, your care, or this service, please use the form below. We aim to respond within 48 hours.